Adobe is having trouble getting subscribers to use its cloud computing service. We use Photoshop CS3 at work and ran into an issue this week where we could not open a PSD file. You can read the transcript below but according to Adobe, they will no longer support their products unless you are paying tribute every month to use their “cloud”.
David DeGerolamo
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Chat Transcript
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| info: Thank you for your patience.
While you wait, you can try our community forums where experts are available 24 hours a day, 7 days a week.
info: We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week.
info: You are now chatting with Mahak Sareen.
Mahak Sareen: Hello! Welcome to Adobe Customer Service.
David Jerole: Came in yesterday and Photoshop would open but not load a PSD when selected. Only saw a spinning circle. We uninstalled the CS3 suite since all options for activation and deactivation were grayed out.
David Jerole: We reinstalled the software and want to activate it. All options to activate are grayed out.
David Jerole: Serial number: 1329-1037-4979-4447-xxxx-xxxx
Mahak Sareen: Thank you.
David Jerole: Activation number: 2990-5688-1720-6158-3846-9728-xxxx-xxxx
Mahak Sareen: Let me just check.
Mahak Sareen: Please allow me a moment while I look into your account & verify the details.
Mahak Sareen: I have just checked you can activate this software.
David Jerole: let me check
David Jerole: it is trying to activate
Mahak Sareen: Is that all.
Mahak Sareen: Is there is anything else I may assist you with.
David Jerole: It is activated but I still have the same issue. Photoshop will not open a PSD file: I just get a spinning circle.
David Jerole: I can only close out of Photoshop using the Task Manager to stop it.
David Jerole: updates, activation and deactivation are grayed out when I reopen the program.
Mahak Sareen: ok
Mahak Sareen: Allow me a moment please.
David Jerole: Ricoh printer issue?
info: Your chat transcript will be sent to djerole@caddgraphics.com at the end of your chat.
Mahak Sareen: Are you getting any error message?
David Jerole: no
David Jerole: just a spinning circle
David Jerole: description: A problem caused this program to stop interacting with Windows. Problem signature: Problem Event Name: AppHangXProcB1 Application Name: Photoshop.exe Application Version: 10.0.0.0 Application Timestamp: 4601eae8 Hang Signature: 0584 Hang Type: 88128 Waiting on Application Name: dllhost.exe:{ba7c0d29-81ca-4901-b450-634e20bb8c34} Waiting on Application Version: 0.0.0.0 OS Version: 6.1.7601.2.1.0.256.48 Locale ID: 1033 Additional Hang Signature 1: 058470e60a59a65e4830404ad9c4e65e Additional Hang Signature 2: e49a Additional Hang Signature 3: e49a5022265c90e418a3d19396fb226c Additional Hang Signature 4: 0584 Additional Hang Signature 5: 058470e60a59a65e4830404ad9c4e65e Additional Hang Signature 6: e49a Additional Hang Signature 7: e49a5022265c90e418a3d19396fb226c Read our privacy statement online: http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409 If the online privacy statement is not available, please read our privacy statement offline: C:\Windows\system32\en-US\erofflps.txt
Mahak Sareen: I can see that this is an technical issue let me transfer you to the technical team.
Mahak Sareen: I see that this is a technical issue. I’ll need to transfer this chat to the technical support team so that this issue is resolved in this first contact itself.
info: Please wait while we connect you to a representative.
info: We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week.
info: We are still assisting other customers, thank you for your patience. You can also try our community forums, available 24 hours a day, 7 days a week.
info: You are now chatting with Amit Kumar.
Amit Kumar: Hello! Welcome to Adobe Customer Service.
David Jerole: Do you have the transcript above?
Amit Kumar: Yes
Amit Kumar: Give me just one minute.
Amit Kumar: May I have the serial number for the product your trying to install?
David Jerole: 1329103749794447xxxxxxxx. It should be in the above transcript also.
Amit Kumar: Yes, it is. I am sorry.
Amit Kumar: You can install it now.
David Jerole: It is installed. Did you see the error message in the transcript?
Amit Kumar: You need to go to forums.adobe.com regarding this issue.
David Jerole: Why?
David Jerole: Do you not support your products?
Amit Kumar: We do not have any support for cs3 product.
David Jerole: What do you support?
Amit Kumar: We only support creative cloud.
David Jerole: Send me this transcript so I can post it on the Internet.
Amit Kumar: It will automatically send to your email address. |
This is what happens when support is outsourced to India. Complete incompetent bullshit. These companies THINK they’re saving money over using U.S.-based support but the money they’re losing in lost customers can’t possibly make up for it.
Ah, you got to talk to Amit. You are a lucky one. He actually seemed to kind of understand what you where saying.
I am not following you. The only thing that happened was that after an hour, I was told to go to their cloud. The above exchange did not happen in a short time frame. Are you saying that he understood the problem but did nothing? Or are you saying that I was lucky to get someone who understood English?
I work in the IT field and I get to talk to “Amit” all the time. I am also currently looking for a job and I get 5 call a day from “Amit”. 85% of the “Amits” in the world cannot speak and cannot understand English and have the cappiest VOIP phone there is. It gets irritating after a while and I get a chuckle when someone else gets to talk to “Amit”.